Shipping, Delivery & Lead Times

Novera Health aims to process and ship orders as efficiently as possible. However, by placing an order with us, you acknowledge and agree to the following terms:

Order Processing

• Orders are processed after payment is received and cleared.

• Processing times may vary depending on product availability, order volume, regulatory requirements, and internal quality or compliance checks.

• Order processing time is separate from shipping transit time.

Lead Times

• Any stated lead times are estimates only and are not guaranteed.

• Lead times may change without notice due to manufacturing schedules, raw material availability, regulatory requirements, customs clearance, or logistical constraints.

• Novera Health shall not be held liable for delays beyond its reasonable control.

Shipping & Delivery

• Shipping methods and carriers are selected at our discretion unless otherwise agreed in writing.

• Once an order has been handed over to the carrier, delivery timelines are subject to the carrier’s performance and policies.

• Delays caused by carriers, customs authorities, inspections, weather conditions, force majeure events, or other external factors are outside our control.

Risk of Loss

• Risk of loss and title to products transfer to the customer upon delivery of the shipment to the carrier, unless otherwise agreed in writing.

• Novera Health is not responsible for lost, stolen, delayed, or damaged shipments once the carrier has taken possession of the order.

Shipping Information

• Customers are responsible for providing complete and accurate shipping information.

• Any additional costs, reshipment fees, or losses resulting from incorrect or incomplete shipping details will be charged to the customer.

• Address changes may not be possible once an order has been processed or shipped.

Customs, Duties & Import Compliance

• Customers are solely responsible for ensuring that products may be legally imported into the destination country or region.

• Any customs duties, taxes, brokerage fees, inspections, seizures, or delays imposed by local authorities are the responsibility of the customer.

• Novera Health does not guarantee customs clearance or acceptance in any jurisdiction.

Refused or Undeliverable Shipments

• Shipments refused, returned, or deemed undeliverable by the carrier or customs authorities may not be eligible for refund.

• Return shipping costs, storage fees, or disposal costs may apply and will be deducted where applicable.

No Guarantees

• Novera Health makes no guarantees regarding delivery dates, transit times, or uninterrupted shipping services.

• Shipping services are provided on a best-effort basis only.