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Terms & Conditions

Terms & Conditions

These Terms and Conditions apply to all users of the Noverahealth website.

You must agree to these Terms before making any purchase.

WAIVER AND DISCLAIMER OF LIABILITY

By placing an order through this website, you, the Buyer, acknowledge and confirm that you have read, understood, and agreed to all terms stated herein. You also affirm that you accept full responsibility for complying with this Waiver and Disclaimer of Liability.

All customers must be at least 21 years old to purchase any research products or materials. Under no circumstances shall Noverahealth be held liable for consequential damages, regardless of whether the claim arises from contract, negligence, strict liability, or any other cause. As a condition of approving any sale, the Buyer agrees to indemnify and hold Noverahealth harmless from any claims, losses, expenses, or liabilities resulting from the Buyer’s handling, possession, or use of any purchased product—whether used alone or combined with any other substance. If this condition is not met, the sale will be refused.

USE OF PRODUCTS

All peptides and research materials listed on our website are sold strictly for laboratory and research purposes. These products must not be used as cosmetics, food additives, drugs, chemicals for household use, or for any application not explicitly permitted. The presence of a product on this site does not grant permission for use in violation of any patent.

Buyers represent and warrant that they have conducted their own research and are fully aware of:

  • All applicable governmental regulations regarding handling and exposure to these products
  • The health and safety risks associated with these materials
  • Their responsibility to warn others of these hazards
  • All necessary precautions, handling procedures, and controls required

Noverahealth reserves the right to cancel any order if there is evidence—or reasonable suspicion—that a product will be used outside of its intended research purpose.

Products sold by Noverahealth are intended only for laboratory research and must not be used for in vitro diagnostics, food, drugs, medical devices, cosmetics, or any commercial application. Products have not been sterilized or tested by Noverahealth for safety or efficacy in any such use.

The Buyer further represents that all products obtained from Noverahealth will be tested, handled, stored, manufactured, and used in accordance with industry best practices and applicable laws and regulations.

The Buyer also affirms that any material created using these products will not be adulterated or misbranded under the Federal Food, Drug, and Cosmetic Act, and will not be knowingly introduced into interstate commerce in violation of Sections 404, 505, or 512 of the Act.

Because these products are intended for research, they may not appear on the TSCA (Toxic Substances Control Act) inventory. It is the Buyer’s responsibility to ensure compliance with TSCA, if applicable.

BUYER RESPONSIBILITY

The Buyer is solely responsible for:

  • Understanding all hazards associated with these materials
  • Conducting any additional research required
  • Ensuring that no product is treated as food, drugs, cosmetics, or medical devices
  • Ensuring only trained and qualified individuals handle these products

These materials are not for oral consumption, injection, cosmetic use, therapeutic use, or any use that violates local laws. Nor should they be used by athletes governed by any sports or athletic authority. Noverahealth does not guarantee legality of these products in all jurisdictions.

Customers outside the supplier’s country of origin affirm that they have reviewed their local laws and regulations to ensure compliance. All customs, importation issues, and liabilities rest solely with the Buyer. The Buyer waives any liability on the part of Noverahealth in matters relating to customs clearance, legality of importation, or postal issues.

RETURNS, REFUNDS, CANCELLATIONS, AND PAYMENT DISPUTES

1. Billing Descriptor

Charges for purchases made through this website may appear on your bank or card statement as NOVERAHEALTH or a substantially similar billing descriptor.

Customers are responsible for reviewing the billing descriptor before initiating a payment dispute. If you do not recognize a charge, please contact us first so we can help verify the transaction.

2. Return Eligibility

Due to the nature of our products, returns are only accepted where the product is:

  • Unopened;
  • Unused;
  • In its original packaging;
  • In resealable and resalable condition; and
  • Returned within 7 business days of delivery.

Products that have been opened, tampered with, used, damaged after delivery, improperly stored, or otherwise compromised are not eligible for return.

For safety, quality-control, and chain-of-custody reasons, we reserve the right to refuse any return that does not meet these conditions.

3. Return Process

To request a return, customers must contact us within 7 business days of delivery and receive return approval before sending any item back.

Return shipping is the customer’s responsibility unless we confirm that the return is due to our error.

A valid return tracking number must be provided. Refunds will only be reviewed and processed after the returned products have been received and inspected.

Approved refunds may be subject to a 15% restocking fee per product, unless otherwise required by applicable law.

Shipping fees, handling fees, payment processing fees, and other non-product charges are generally non-refundable unless the refund is due to our confirmed error or required by law.

4. Damaged, Missing, or Incorrect Items

Any damaged, missing, or incorrect item must be reported within 7 business days of delivery.

To allow us to properly investigate, the customer must provide clear photographic evidence showing:

  • The outer packaging;
  • The shipping label or tracking number;
  • The items received;
  • Any visible damage; and
  • Any other information reasonably requested by our support team.

Failure to report damaged, missing, or incorrect items within the required timeframe may result in denial of the refund, replacement, or reshipment request.

5. Order Cancellations

Customers may request to cancel an order by contacting us immediately after placing the order.

If the order has not yet been processed, packed, forwarded to fulfillment, or shipped, we may approve the cancellation. Approved cancellations may be subject to a $25 USD processing fee, unless otherwise required by applicable law.

Once an order has been processed, packed, forwarded to fulfillment, shipped, or handed to a logistics partner, it can no longer be canceled.

6. Shipping, Incorrect Address, and Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refund or free reshipment.

If an order is returned to sender, refused, abandoned, seized, delayed by customs, or undeliverable due to customer-provided information or import restrictions, we are not responsible for refunding or reshipping the order, except where required by applicable law.

Once an order has been handed to the carrier or logistics partner, shipping timelines and carrier scans are outside our direct control. Some packages may not update immediately and may only show movement once scanned by the local carrier or destination facility.

7. Product Quality Concerns

Customers may submit product quality concerns for review.

If a customer believes there is a quality issue with a product, the customer must contact us before disposing of, using, or transferring the product. We may request order details, photographs, batch or lot information, storage details, and other relevant documentation.

Where applicable, customers may submit products for testing through a qualified third-party laboratory, such as an HPLC testing facility. Any testing claim must be supported by a complete and verifiable laboratory report from a qualified facility.

If the test results confirm that the product does not meet the stated product specifications, we may, at our discretion and subject to verification, provide a replacement, store credit, or refund of the affected product. Where appropriate, we may also reimburse reasonable testing costs, provided that the test was performed by an acceptable third-party laboratory and the result is verified.

We reserve the right to request additional testing, supporting documentation, or review before approving any refund, replacement, or reimbursement.

8. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, card issuer, bank, or payment network. We are not responsible for delays caused by third-party financial institutions.

Refunds will not be issued more than once for the same transaction. If a refund has already been processed, the customer must not initiate or continue a duplicate payment dispute for the same amount.

9. Chargebacks and Payment Disputes

We encourage customers to contact us first regarding any billing concern, duplicate charge, non-receipt claim, damaged item, incorrect item, or refund request. Most issues can be resolved faster by contacting our support team directly.

Nothing in these Terms limits any rights a customer may have under applicable consumer protection laws, card network rules, or payment provider rules.

However, customers agree not to initiate false, misleading, or fraudulent chargebacks. A chargeback should not be used as a substitute for following our return, refund, cancellation, or support process.

If a chargeback or payment dispute is filed, we reserve the right to provide the payment processor, card network, issuing bank, or acquiring bank with relevant transaction evidence, including but not limited to:

  • Order details;
  • Customer account information;
  • Website terms accepted at checkout;
  • Research-use acknowledgements;
  • Billing descriptor information;
  • Shipping and tracking records;
  • Delivery confirmation;
  • Customer communications;
  • Refund or replacement records; and
  • Any other documentation relevant to the dispute.

Once a chargeback or payment dispute has been opened, any pending refund, replacement, or return request may be paused until the dispute is resolved by the relevant payment provider, bank, or card network.

If the dispute is resolved in our favor, the original transaction terms will remain in effect. If the dispute is resolved in the customer’s favor, the outcome will be handled according to the applicable payment network, bank, or payment provider process.

We reserve the right to decline future orders, restrict account access, or require alternative payment methods from customers who file abusive, excessive, fraudulent, or bad-faith disputes, to the extent permitted by applicable law.

10. No Waiver of Legal Rights

This policy is intended to explain our refund, return, cancellation, and payment dispute procedures. It does not exclude, restrict, or modify any non-waivable rights that a customer may have under applicable law.

If any part of this policy is found to be unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.